Frequently Asked Questions

Q. How do I place my order?

A. Once you have finished adding items to your shopping cart and are ready to complete your transaction, move your cursor to the lower-right corner of the screen and click on the “Checkout” button. You will then be transferred to our secure server and asked to either create a new account or place an order without an account. If you expect to purchase additional materials from EntreeGrocer in the future, you may want to consider setting up an account.

If you choose to do so, our site will maintain on file your billing and shipping information as well as your payment data so you do not have to fill out this information each time you visit our secure server. You will also have the ability to view your complete history of purchases at EntreeGrocer.

You will then be prompted to enter the name and address of of your delivery information. All personal information will be kept private and confidential, and will not be used for any other commercial gains.

Q. Promotional code

A: If you have a valid promotional code, you may enter it in the “Coupon Discount” field directly beneath the shipping information. Be sure to click on the “Apply to Order” button in order to have your savings calculated and applied to your order.

After completing the coupon discount information, you will need to enter your payment details. Once you have completed the form, you will be brought to a screen that provides an order summary. Once you are ready to complete your order, click on the “Submit order” button to the lower right of your screen. You will receive an on-screen order confirmation, as well as a second confirmation via e-mail.

Should you encounter any difficulties during the checkout process, please feel free to contact us.

Q. How do I view what’s in my shopping cart?

A. To view the contents of your cart, click on the “View cart” icon in the upper-right corner of your computer screen. Once you click on this icon, you can easily change the number of copies you want to purchase of a particular item in your cart by updating the quantity listed and then clicking the “Update cart” link. You can also delete any item in your cart by clicking the “Remove” check box to the left of that item and then updating your cart with the “Update cart” link.

Q. How do I add items to my cart?

A. To add an item to your cart, navigate to the page of the item you are interested in and then choose your desired quantity. When you click the “Add to Cart” link, you will be brought to your “Shopping cart” page where you can then enter the quantity of the item that you would like to order using the “Qty” field on the right side of the screen. After you have entered a quantity, you can continue shopping or choose to complete your order.

Q. How do I remove items from my cart?

A. First, click on the “View cart” link in the upper-right corner of your computer screen. This will allow you to view all items currently in your cart, as well as the quantities that you have chosen for each item. To change the quantity of an item in your cart, move your cursor to the box that appears under the “Qty” header for this item and type in the quantity desired, then click the “Update cart” link. Once you do this, the quantity and associated dollar amount (if applicable) will automatically change and reflect the correct amounts for both the quantity and the cost.

Q. How do I change the quantity I want of a particular item in my cart?

A. First, click on the “View cart” link in the upper-right corner of your computer screen. This will allow you to view all items currently in your cart, as well as the quantities that you have chosen for each item. To change the quantity of an item in your cart, move your cursor to the box that appears under the “Qty” header for this item and type in the quantity desired, then click the “Update cart” link. Once you do this, the quantity and associated dollar amount (if applicable) will automatically change and reflect the correct amounts for both the quantity and the cost.

Q. How do I sign into my account and/or edit the information in my account?

A. If you have previously purchased from EntreeGrocer, then you would have created a personal account in our system. If so, you can access this account by clicking on the “Log In” link in the upper-right corner of your computer screen. This takes you to a page where you will be prompted to enter the e-mail address and password that you registered with us when you created the account. If you have forgotten your password, you can create a new one by click on the “Request new password” tab. After your data has been verified, your account data will appear and you can either edit existing information or proceed with the checkout process.

Q. How will I know that you have received my order?

A. After you complete the checkout process, a receipt will appear on your screen detailing your final order including shipping charges, your billing address, and the items that are being sent to your shipping address. Please keep this receipt for your reference.

You will also receive confirmation via e-mail that we have received your order. (Please be sure to enter your e-mail address correctly on the order form so that we can be sure to deliver your confirmation to you.)

Q. How can I cancel an order or return an item?

A. Please call our customer service hotline+852 2511 7588.

Q. How many days will the delivery take?

A. It will take 2 working days for stock available item, and 10 working days for indent item.

Q. Are your beef products free from hormones and antibiotics?

A. Yes, all our beef are certified free from hormones and antibiotics.

Q. Are your beef products halal certified?

A. Most of our beef are halal certified. Please feel free to check with our customer service.

Q. Are your beef products organic certified?

A. No, our beef is not organic certified.

Q. What are the payment options available?

A. We accept payment via bank transfer (available only for local orders in Hong Kong) and cash on delivery. Please make payment to:

Bank: HSBC Bank
Beneficiary Name: Entrée Ingredients Limited
Account number: 400 829461 001